Our customers' satisfaction is our number one priority.

We offer a full refund when the product has not been opened and is unused and a partial refund when the packaging can not be accounted for.

Please note that customers will be responsible for shipping costs.

Please visit our returns page for more information

We accept various payment methods, including credit/debit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and bank transfers. Rest assured, all payment transactions are secure.

We also have Klarna available to use at checkout.

You can track your order here, or use the tracking number on your confirmation email to follow the progress of your order. If you have any questions regarding your order, please email our customer service team at customercare@serla.co

Orders are shipped Monday to Friday excluding UK Bank Holidays. Orders placed after 2pm on a Friday will be shipped the following Monday.

• Royal Mail Tracked 48 - £1.99 (FREE with orders £30)
• Next Day Royal Mail 24 (Order before 2pm Mon-Thurs) £3.99
• Shipping to Europe - £14.99
• Rest of world (Including North America & Australia) - £24.99