Have a question regarding your order, shipping, exchanges or return? Reach us at customercare@serla.co we'd be happy to help.


If you would like to stock our products, collaborate with us or work together, message us at hello@serla.co

General Enquires

For anything else, please write to us at customercare@serla.co and we'll find the right person to help.


Frequently Asked Questions

Before making a purchase or reaching out to our support team, you may find answers to your questions in our FAQs section below. If you need further assistance, don't hesitate to contact us—we're here to help.

Our customers' satisfaction is our number one priority.

We offer a full refund when the product has not been opened and is unused and a partial refund when the packaging can not be accounted for.

Please note that customers will be responsible for shipping costs.

Please visit our returns page for more information

We accept various payment methods, including credit/debit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and bank transfers. Rest assured, all payment transactions are secure.

We also have Klarna available to use at checkout.

You can track your order here, or use the tracking number on your confirmation email to follow the progress of your order. If you have any questions regarding your order, please email our customer service team at customercare@serla.co

Orders are shipped Monday to Friday excluding UK Bank Holidays. Orders placed after 2pm on a Friday will be shipped the following Monday.

Royal Mail Standard Delivery - FREE (Automatically applied at checkout) 

Next Day Royal Mail (Order before 2pm Mon-Thurs) £5.99


Shipping to Europe - £14.99


Rest of world (Including North America & Australia) - £24.99

Hassle-Free returns

Returns within 30 days receive a full refund.

Worldwide shipping

Ship anywhere, rates available at checkout.

100% Secure Payment

Feel safe when shopping with our secure data encryption