Delivery Options

Orders are shipped Monday to Friday excluding UK Bank Holidays. Orders placed after 2pm on a Friday will be shipped the following Monday.

Please note you may need to pay duty and taxes when your items arrive depending on your country/cost of your order. All items are shipped from the UK. It is your responsibility to pay for any extra fees calculated for the import of your goods.

UK delivery includes Northern Ireland, Scottish Highlands and Isle of Wight.

During busy periods such as holidays and sale periods, please allow an additional 1-2 days for dispatch.

Can I track my order?
Track your order here, or use the tracking number on your confirmation email to follow the progress of your order. If you have any questions regarding your order, please email our customer service team at customercare@serla.co

Returns

What is your returns policy?
If something is not quite right with your purchase, you have 14 days to return your item for a full refund (except earrings which are non-refundable due to hygiene reasons). Items must be in “as new” condition, in its original packaging with all labels attached.

Exchanges
Unfortunately, we are unable to offer exchanges at this time. If you change your mind and wish to exchange a product, please return the product and place a new order.

How do I return my item?
To return your item, please email hello@serla.co along with your name, order number and reason for return. We will then provide you with our return address. All returned items will be sent back at the customers own cost.
It is your responsibility to return your parcel with your returns form inside, using your preferred courier service. We recommend sending your parcel back to us using a tracked service.

How long does it take to process my return?
We aim to process your return as soon as possible, but please allow up to 7 working days for your refund to be processed.

What do I do if my item is faulty?

In the rare occasion that your order arrives damaged or faulty, please take photos of the product in question and email our customer service team via hello@serla.co with your order details. If you just don’t like the product for any reason, we’ll gladly accept it back as a return (except earrings which are non-refundable due to hygiene reasons), providing it’s in “as new” condition, in its original packaging with all labels attached.

This does not affect your statutory rights.